Key locator service terms and conditions of use

General terms

All transactions relating to Key Locator recovery system shall be governed by the following terms and conditions. In consideration for the acceptance of your membership with Key Locator, you agree to be bound by these terms and conditions.

The Service provided by Key Locator is available only within the United Kingdom.

Key locator users remain at all times responsible for the safety, security and usage of their membership details and key tag and must notify Key locator immediately of any loss or theft of their key tag or unauthorised use of their membership.

Membership and contact records

To enable us to make contact with you should your keys be returned to us, we need to have available information about you. This information is kept secure and is not released to any other organisation, please view to our privacy statement. To view the information we store about you please visit the customer area using your secure password. You will then be able to view and amend your details as required. You agree to notify Key Locator immediately of any changes, including but not limited to changes in your address, telephone number and email address. Failure to provide such information may result in Key Locator being unable to return your keys to you.

Joining Key Locator

You become a member of Key Locator when you receive a key tag containing a unique identity number assigned by us to you.  Online orders are typically delivered within 7 days of ordering.

Recovery and return of keys

Attach the Key Locator tag to the keys that you want protected. If your keys are lost and then found, the “finder” only needs to deposit them into any Royal Mail post box to have them sent to our UK key recovery centre. Key Locator will provide you with notice of receipt of keys, by email, SMS text or by telephone. Key Locator will then contact you by telephone and after asking you a few simple questions to identify the keys they will be returned to you. Once posted Key Locator will not accept any responsibility or pay compensation for any delivery not made by Royal Mail.

Key Locator is NOT

  • Responsible for delivery of recovered keys after expiry of agreement.
  • Responsible for any item removed from the key ring before being returned to them or damaged keys or remotes or any other item attached that is returned to them.
  • Responsible for return of keys lost outside the United Kingdom.

Termination of membership

You may terminate your membership at any time. Upon termination of membership, we will ask you to return your key tag and discontinue use of this service.  If your cancellation falls within an overlap period in service i.e. Where your old Key Tag and new 'cancelled' one both operate only your 'cancelled' tag will be discontinued.  You are free to continue to use your 'old' tags until they expire.

Cancellation of Orders

You may cancel your order up to 7 days after it has been delivered.


You expressly agree that use of Key Locator is at your sole risk. Keylocator, directors, employees, agents, third-party content providers and the like, cannot warrant that will be uninterrupted or error-free.

These terms and conditions are subject to change without prior notification.

The Key Locator website is operated by :-

Key Locator Ltd
Unit 5
The Rubicon Centre
Broad Ground Road
B98 8YP

Lost keys that find their own way home.